Question answering (QA) over long, connected documents remains challenging because relevant evidence may span multiple entities and their relationships. Existing retrieval-augmented generation (RAG) methods typically index documents as raw chunks and retrieve them through embedding similarity. Their performance degrades when chunk boundaries separate entities from supporting evidence or when a question requires multi-hop reasoning across the corpus. We propose EnSI-RAG (Entity-Structure-Indexed Retrieval-Augmented Generation), a framework that constructs a query-independent, entity-centered index. Each record ⟨e, t, k, v⟩ represents an entity e, its type t, a semantic category k ∈ {property, relation, aspect}, and a value v, while retaining links to the original source passages. At query time, these records serve as retrieval handles, and an LLM synthesizes the retrieved passages into the final answer. This design separates evidence localization from answer synthesis while preserving traceable source evidence. Across Loong and Oolong, EnSI-RAG achieves an average accuracy of 78.24. Relative to the published baseline scores used as references, this is 6.62 points higher, suggesting its effectiveness across these settings.

Conversational AI promises a new kind of preparation for high-stakes workplace negotiations—personalized, interactive, and capable of simulating realistic resistance. That promise is intuitive. We built Trucey, a theory-driven coaching system to test it. The system encoded four assumptions: that articulation supports clarification, that personalization builds strategic competence, that chunked delivery reduces cognitive load, and that structured scaffolding removes metacognitive burden. A pre-registered experiment (N=267) and interviews (N=15) complicated each of them. Notably, the static handbook we included as a passive control outperformed both AI conditions on empowerment and usability. We reflect on why: each assumption encoded a specific model of how preparation unfolds, and the findings revealed that conversational AI imposes a linear execution model on a task that is fundamentally recursive. We identify an unexamined scope condition on established HAI design guidelines and close with a sequencing principle—map before path, path before simulation—for future AI coaching design.

Retrieval-Augmented Generation (RAG) has become a standard approach for knowledge-intensive question answering, but existing systems remain brittle on multi-hop questions, where solving the task requires chaining multiple retrieval and reasoning steps. Key challenges are that current methods represent reasoning through free-form natural language, where intermediate states are implicit, retrieval queries can drift from intended entities, and errors are detected by the same model that produces them making self-reflection an unreliable, ungrounded signal. We observe that multi-hop question answering is a typical form of step-by-step computation, and that this structured process aligns closely with how code-specialized language models are trained to operate. Motivated by this, we introduce PyRAG, a framework that reformulates multi-hop RAG as program synthesis and execution. Instead of free-form reasoning trajectories, PyRAG represents the reasoning process as an executable Python program over retrieval and QA tools, exposing intermediate states as variables, producing deterministic feedback through execution, and yielding an inspectable trace of the entire reasoning process. This formulation further enables compiler-grounded self-repair and execution-driven adaptive retrieval without any additional training. Experiments on five QA benchmarks (PopQA, HotpotQA, 2WikiMultihopQA, MuSiQue, and Bamboogle) show that PyRAG consistently outperforms strong baselines under both training-free and RL-trained settings, with especially large gains on compositional multi-hop datasets.

Current biomedical question answering (QA) systems often assume that medical knowledge applies uniformly, yet real-world clinical reasoning is inherently conditional: nearly every decision depends on patient-specific factors such as comorbidities and contraindications. Existing benchmarks do not evaluate such conditional reasoning, and retrieval-augmented or graph-based methods lack explicit mechanisms to ensure that retrieved knowledge is applicable to given context. To address this gap, we propose CondMedQA, the first benchmark for conditional biomedical QA, consisting of multi-hop questions whose answers vary with patient conditions. Furthermore, we propose Condition-Gated Reasoning (CGR), a novel framework that constructs condition-aware knowledge graphs and selectively activates or prunes reasoning paths based on query conditions. Our findings show that CGR more reliably selects condition-appropriate answers while matching or exceeding state-of-the-art performance on biomedical QA benchmarks, highlighting the importance of explicitly modeling conditionality for robust medical reasoning.

AI-driven conversational coaching is increasingly used to support workplace negotiation, yet prior work assumes uniform effectiveness across users. We challenge this assumption by examining how individual differences, particularly personality traits, moderate coaching outcomes. We conducted a between-subjects experiment (N=267) comparing theory-driven AI (Trucey), general-purpose AI (Control-AI), and a traditional negotiation Control-NoAI. Participants were clustered into three profiles—resilient, overcontrolled, and undercontrolled—based on the Big Five personality traits and ARC typology. Resilient workers achieved broad psychological gains primarily from the handbook, overcontrolled workers showed outcome-specific improvements with theory-driven AI, and undercontrolled workers exhibited minimal effects despite engaging with the frameworks. These patterns suggest personality as a predictor of readiness beyond stage-based tailoring: vulnerable users benefit from targeted rather than comprehensive interventions. The study advances understanding of personality-determined intervention prerequisites and highlights design implications for adaptive AI coaching systems that align support intensity with individual readiness, rather than assuming universal effectiveness.

Recent advances in Large Language Models (LLMs) have significantly improved complex reasoning capabilities. Retrieval-Augmented Generation (RAG) has further extended these capabilities by grounding generation in dynamically retrieved evidence, enabling access to information beyond the model's training parameters. However, while RAG addresses knowledge availability, standard pipelines treat retrieved documents as independent, unstructured text chunks, forcing models to implicitly connect information across fragmented context. This limitation becomes critical for multi-hop queries, where answering correctly requires synthesizing information scattered across different documents. We present Structure-Augmented Reasoning Generation (SARG), a post-retrieval framework that addresses this gap by materializing explicit reasoning structures from retrieved context. SARG operates in three stages: extracting relational triples from retrieved documents via few-shot prompting, organizing these triples into a domain-adaptive knowledge graph, and performing multi-hop traversal to identify relevant reasoning chains. These chains, along with their associated text chunks, are then integrated into the generation prompt to explicitly guide the model's reasoning process. Importantly, SARG doesn't require custom retrievers or domain-specific fine-tuning. Instead, it functions as a modular layer compatible with all existing RAG pipelines. Extensive experiments on open-domain QA benchmarks and specialized reasoning datasets in finance and medicine demonstrate that SARG significantly outperforms state-of-the-art flat-context RAG baselines in both factual accuracy and reasoning coherence. Furthermore, by surfacing the exact traversal paths used during generation, SARG provides fully traceable and interpretable inference.

Workplace negotiations are undermined by psychological barriers, which can even derail well-prepared tactics. AI offers personalized and always-available negotiation coaching, yet its effectiveness for negotiation preparedness remains unclear. We built Trucey, a prototype AI coach grounded in Brett's negotiation model. We conducted a between-subjects experiment (N=267), comparing Trucey, ChatGPT, and a traditional negotiation Handbook, followed by in-depth interviews (N=15). While Trucey showed the strongest reductions in fear relative to both comparison conditions, the Handbook outperformed both AIs in usability and psychological empowerment. Interviews revealed that the Handbook's comprehensive, reviewable content was crucial for participants' confidence and preparedness. In contrast, although participants valued AI's rehearsal capability, its guidance often felt verbose and fragmented—delivered in bits and pieces that required additional effort—leaving them uncertain or overwhelmed. These findings challenge assumptions of AI superiority and motivate hybrid designs that integrate structured, theory-driven content with targeted rehearsal, clear boundaries, and adaptive scaffolds to address psychological barriers and support negotiation preparedness.

Client-Service Representatives (CSRs) are vital to organizations. Frequent interactions with disgruntled clients, however, disrupt their mental well-being. To help CSRs regulate their emotions while interacting with uncivil clients, we designed Care-Pilot, an LLM-powered assistant, and evaluated its efficacy, perception, and use. Our comparative analyses between 665 human and Care-Pilot-generated support messages highlight Care-Pilot's ability to adapt to and demonstrate empathy in various incivility incidents. Additionally, 143 CSRs assessed Care-Pilot's empathy as more sincere and actionable than human messages. Finally, we interviewed 20 CSRs who interacted with Care-Pilot in a simulation exercise. They reported that Care-Pilot helped them avoid negative thinking, recenter thoughts, and humanize clients; showing potential for bridging gaps in coworker support. Yet, they also noted deployment challenges and emphasized the indispensability of shared experiences. We discuss future designs and societal implications of AI-mediated emotional labor, underscoring empathy as a critical function for AI assistants for worker mental health.

The large scale quantification of impervious surfaces provides valuable information for urban planning and socioeconomic development. Remote sensing and GIS techniques provide spatial and temporal information of land surfaces and are widely used for modeling impervious surfaces. Traditionally, these surfaces are predicted by computing statistical indices derived from different bands available in remotely sensed data, such as the Landsat and Sentinel series. More recently, researchers have explored classification and regression techniques to model impervious surfaces. However, these modeling efforts are limited due to lack of labeled data for training and evaluation. This in turn requires significant effort for manual labeling of data and visual interpretation of results. In this paper, we train deep learning neural networks using TensorFlow to predict impervious surfaces from Landsat 8 images. We used OpenStreetMap (OSM), a crowd-sourced map of the world with manually interpreted impervious surfaces such as roads and buildings, to programmatically generate large amounts of training and evaluation data, thus overcoming the need for manual labeling. We conducted extensive experimentation to compare the performance of different deep learning neural network architectures, optimization methods, and the set of features used to train the networks. The four model configurations labeled U-Net_SGD_Bands, U-Net_Adam_Bands, U-Net_Adam_Bands+SI, and VGG-19_Adam_Bands+SI resulted in a root mean squared error (RMSE) of 0.1582, 0.1358, 0.1375, and 0.1582 and an accuracy of 90.87%, 92.28%, 92.46%, and 90.11%, respectively, on the test set. The U-Net_Adam_Bands+SI Model, similar to the others mentioned above, is a deep learning neural network that combines Landsat 8 bands with statistical indices. This model performs the best among all four on statistical accuracy and produces qualitatively sharper and brighter predictions of impervious surfaces as compared to the other models.